FAQ

Frequently Asked Questions

• When is check in/out time? Can I arrive early?

  Check in is at 4:00 pm and check out is at 10:00 am. The 4:00 check in time is the only time we can GUARANTEE. If there is nobody checking out of the rental home the day of your arrival or coming in the day of your departure we do try to be flexible with your arrival and departure times. Please always check with the office to see if you can make adjustments to your arrival or departure times.

• When is my payment due?

  We ask for ½ of the total amount due to be paid when you book your reservation. Your balance is due 30 days before your arrival date. Your balance must be paid in full before your check-in date. We accept all major credit cards and can process E-Checks as well.

• What is the cancellation policy?

  Bookings canceled at least 30 days before the start of the stay will receive a 100% refund Bookings canceled at least 14 days before the start of the stay will receive a 50% refund No refund if canceled within 14 days of the stay. We do offer trip cancellation insurance that would protect your funds in case of emergency. TRIP CANCELLATION INSURANCE IS HIGHLY RECOMMENDED. This insurance covers everyone in your party. If interested in purchasing the insurance, please contact Morton & Furbish. If you would like more information about the travel insurance please call 1-888-885-5550. To see a sample copy of coverage please click this link https://playtravelprotection.com/coverage-overview/

• What happens if I have to leave early?

  If you do have to cut your vacation short, we cannot offer any type of refund for those days that you may miss unless we rebook a portion of your stay.

• What is the minimum age to rent a rental home?

  You do have to be 25 years of age, or be renting with an accompanying parent or legal guardian, to rent one of our properties.

• Are pets allowed?

  We do have some homes that are pet friendly and are happy to help you to search for a home where your pets can also enjoy the vacation. Please do not bring a pet to a home that is not pet friendly. Often the reason the home is not pet friendly is because the owners do have allergies and if we discover evidence of a pet at a non pet friendly home, we will charge an additional cleaning fee and ask you to vacate the rental.

• Can I go over capacity?

  No, we are very strict about capacity in our properties. The capacity is set not only based on the owner’s wishes, but also because of the design of the septic systems. We do have homes of many different sizes in our inventory and would be happy to help you find a home that would accommodate your entire group.

• What should I bring?

  We provide all bed linens, bath towels, kitchen towels, and a medium weight cotton blanket for your stay. We also provide toilet tissue, paper towels, trash bags, dish soap, a sponge, and hand soap at each rental property. If there is a dishwasher, we provide dishwasher tabs. If your rental includes a washer and dryer, please bring your own laundry detergent and dryer sheets. Renters should provide their own beach towels for their stay. Spices, condiments and coffee filters are not always at the house, so plan accordingly and be prepared to provide those items as well. Plan to bring your own toiletries!

• Do all rental homes have internet?

  No, some of our homes do not have an internet connection. There are many areas in Rangeley that are not able to get internet because of the rural location. There are a couple of solutions for you however. The Rangeley Public Library, The Rangeley Hideaway, Moose Alley and the Oquossoc Grocery all have free Wi-Fi. If you are just checking social media or using the internet casually, these are all easy places to log on and get your daily internet fix.

• Will my cell phone work?

  In our area, there are many spots where cell phone service is limited or unavailable. Your carrier and the specific location of your stay will determine the signal strength. However, the good news is that many of our properties are equipped with Wi-Fi to help you stay connected!

• Will the dock be in for my stay?

  We do not guarantee docks being in before Memorial Day weekend. All of our homes are privately owned and have their property management companies that do the dock installations. We do our best to let the companies know when a rental may be coming in, but they may not always be able to get there before Memorial Day weekend. Most docks do get taken out around October 1st when fishing season closes. Our Mooselookmeguntic properties may take their docks out earlier in September because the water levels do drop starting in mid-August.

• Can I see the cottage before I book?

  If you are coming up to Rangeley to look around at homes that may work for your stay we are happy to discuss the homes with you and give you maps to the properties. During the summer, our homes are usually rented, so we ask that you do not pull in to driveways and disturb guests that may be staying there. If you are planning to go and look around, 24 hours’ notice is appreciated so that we have time to get your options together and make sure you have a complete list of what may work best for your stay. We are not able to give out keys to homes to have people go and look around the inside of homes. We do our best to have updated photos of the inside and outside of the homes.

• What if the property I am renting is for sale?

  We try to work with the realtors in Rangeley and help them schedule all showings on departure days at our rentals. That is not always possible however, and you may get a call during your stay to see if the house could be shown sometime during the week. If the house were to sell before your arrival, and the new owners did not wish to rent, we would either offer a full refund or work with you to find an alternative rental property.

• Can I access ATV/Snowmobile trails?

  Not all of our homes have ATV or Snowmobile access from the property. Please, if you are coming up to Rangeley for either of those activities, ask a rental agent if you can access trails from the home and if there is enough parking for your trucks and trailers. There is also a search filter on our website so you can see homes that do have access to either ATV or Snowmobile trails. Please visit the Rangeley Lakes Snowmobile Club website or the Oquossoc ATV website for more information on getting around the trails in the area.

• Can I have my wedding at one of your properties?

  We cannot allow any wedding or event to take place at one of our properties unless you have rented a home that is specifically advertised as a property that will allow events of that type. Currently the Potters Place Event Venue is our only property that allows weddings. Weddings may happen at that home in late spring and early fall.

• How can I find out about things to do in the area?

  The Rangeley Lakes Chamber of Commerce provides visitors to Rangeley with all kinds of hand outs and information about the Rangeley area. The Chamber is located at 6 Park Road in downtown Rangeley. Their website, www.rangeleymaine.com, is a great resource for guests before and during your stay. We also have a QR code in our rental homes that will bring you to our Rangeley Lakes Region Rental Guide!

• What happens if something goes wrong with the property during my stay?

  If anything malfunctions or breaks, contact us immediately, and we’ll work quickly to resolve the issue. For after-hours emergencies, please call our after-hours line located at the bottom of our emails, or on the fridge magnet in your rental home.

• What should I do in case of an after-hours emergency?

  We provide an after-hours emergency line that you can text or call for urgent issues. Additionally, a maintenance technician is on-call to address emergencies outside of regular business hours. You can find the emergency contact number at the bottom of the emails we sent you and on the fridge magnet in your rental home. For urgent issues—such as plumbing leaks, heating problems, or being locked out of the property—please contact our 24/7 emergency line right away. For safety-related emergencies (fire, medical, etc.), please call 911 first before reaching out to us. For non-urgent matters, feel free to leave us a message, and we’ll get back to you as soon as possible during regular business hours.

• What if I leave something behind?

  If you realize you’ve left an item behind, please contact us as soon as possible. Provide a detailed description of the item and the property where you stayed, and we’ll coordinate with our housekeeping team to retrieve it. Once the item is returned to our office, it can be picked up if you’re local or know someone local who can collect it on your behalf. If that’s not an option, we’re happy to ship the item back to you for a flat $30 shipping fee. To avoid leaving items behind, we recommend thoroughly checking the property, including behind doors, drawers, closets, and under furniture, before checking out.

• Are there any additional fees?

  After entering your dates on our website, the prices displayed are the total cost for your stay. The only additional fee that may apply is the pet fee, which is $25 per day, per pet. This fee is only charged if you forget to add it during your reservation or search filter.